This Refund Policy outlines the terms and conditions for refunds related to bookings made through our website. Please read this policy carefully before making a booking, as refund eligibility depends on the type of service and the terms of the service provider.

1. General Refund Policy

All refund requests are subject to the terms and conditions of the respective service providers (airlines, car rental companies, rail operators). We act as an intermediary and process refunds according to the policies set by these providers.

2. Flight Bookings

2.1 Refundable Tickets

Refundable flight tickets may be eligible for a full or partial refund, subject to:

Airline-specific refund policies and fare rules
Cancellation fees as specified at the time of booking
Processing time of 7-14 business days after approval
Refunds will be issued to the original payment method

2.2 Non-Refundable Tickets

Non-refundable tickets typically cannot be refunded, but may be eligible for:

Future travel credit (subject to airline policies)
Date changes with applicable change fees
Partial refunds in exceptional circumstances (illness, death, etc.) with proper documentation

2.3 Cancellation by Airline

If an airline cancels your flight, you are typically entitled to:

Full refund to original payment method
Alternative flight arrangements at no additional cost
Compensation as per airline policies and applicable regulations

3. Car Rental Bookings

Car rental refund policies vary by provider:

Free Cancellation: Full refund if cancelled within the specified time period (usually 24-48 hours before pickup)
Partial Refund: May apply if cancelled after the free cancellation period
No Refund: Non-refundable bookings typically cannot be refunded
No-Show: No refund for failure to pick up the vehicle

4. Rail Bookings

Rail booking refunds depend on the ticket type:

Flexible Tickets: Usually eligible for full or partial refunds with minimal fees
Non-Flexible Tickets: May have limited or no refund options
Advance Purchase: Refund policies vary by rail operator and ticket type

5. Processing Fees

The following fees may apply to refunds:

Service Fee: A processing fee may be charged for refund requests (typically $25-$50)
Provider Fees: Service providers (airlines, car rental companies) may charge their own cancellation or refund fees
Payment Processing: Some payment processors may charge fees for refund transactions

All applicable fees will be clearly disclosed at the time of booking and before processing any refund.

6. Refund Processing Time

Refund processing times vary:

Approval Time: 3-7 business days for refund request review
Processing Time: 7-14 business days after approval
Credit Card Refunds: 1-2 billing cycles to appear on your statement
Bank Transfers: 5-10 business days depending on your bank

Processing times may be longer during peak travel seasons or due to service provider policies.

7. How to Request a Refund

To request a refund:

Contact our customer service team via phone or email
Provide your booking reference number and reason for cancellation
Submit any required documentation (medical certificates, death certificates, etc.)
Wait for confirmation and refund processing

Contact Information:
Phone: +1 (888) 351-9011
Email: refunds@faresinfo.com

8. Google Ads and Refunds

Please note the following regarding Google Ads and refunds:

Clicking on Google Ads does not affect your refund eligibility
Refund policies are the same regardless of how you found our website (Google Ads, direct visit, search engine, etc.)
Google Ads conversion tracking may record refunded transactions for campaign optimization purposes
We do not charge additional fees for bookings made through Google Ads
Your refund rights are not affected by our use of Google Ads or other advertising services

9. Special Circumstances

9.1 Medical Emergencies

Refunds may be available for medical emergencies with proper documentation (doctor's note, hospital records). Each case is reviewed individually.

9.2 Death in Family

Full refunds may be available in case of death in the immediate family, subject to documentation requirements.

9.3 Natural Disasters

Refunds or travel credits may be available when travel is disrupted by natural disasters, subject to service provider policies.

10. Disputes and Chargebacks

If you are not satisfied with a refund decision:

Contact our customer service team to discuss your case
We will work with you to find a satisfactory resolution
Chargebacks should only be used as a last resort after attempting to resolve the issue with us
Unjustified chargebacks may result in account suspension

11. Currency and Exchange Rates

Refunds will be issued in the same currency as the original payment. If currency conversion occurred, refunds will be based on the exchange rate at the time of refund processing, which may differ from the original booking rate.

12. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting. Your continued use of our services constitutes acceptance of any modifications.

13. Contact Us

For refund inquiries or assistance, please contact us:

Email: refunds@faresinfo.com
Phone: +1 (888) 351-9011
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM EST

Last updated: November 28, 2025