Aeromexico Airlines Cancellation Policy 2025

By Stella Shon

• Updated by - 2025-03-31T12:29:27.000000Z

AeroMexico Cancellation and Refund Policy Information

The aviation industry is changing and with every change one of the most challenging things to understand is the airline's cancellation policy as the policies are riddled with airlines lingos and it depends on which class you are traveling and what fare have you chosen, thus to make it easier for you, here we are with the full details on AeroMexico Cancellation and Refund Policy. 

Cancellation Policy

Every airline has started to understand life’s uncertainty and thus have started its own cancellation policy to make it easier and more convenient for its passengers to cancel their flight ticket in case of emergencies. Thus, AeroMexico has come up with its cancellation Policy to make it easier for people in or out of the U.S.A to cancel their flights.

24 Hours Cancellation Policy

Airline's 24-hour Cancellation Policy only applies if you are buying a ticket to/from the U.S.A and under this policy the passengers had the right to cancel their ticket within the first 24 hours of booking it as long as they have booked their ticket more than 7 days before the flight’s boarding. 

Itself Flight Cancelation policy

If the airline cancels your flight, the airline will provide you with either a full refund or book another flight for you. You can apply for a refund online by filling out a form and you can get your refund either in an e-voucher form or in the original mode of your payment.

AeroMexico Cancellation Fees

The cancellation fee is the fee that is charged by the airline when you cancel your flight. AeroMexico charges a fee when you cancel your flight and it majorly depends on the fare you have chosen to travel with: basic, flexible classic, AM Plus, Flexible AM Plus, Premier, Flexible Premier, Premier Light, Flexible Premier Light, Premier One, Flexible Premier One. Here is the detailed information on AeroMexico Cancellation Fees.

How To Cancel Your Flight?

AeroMexico's flight cancellation policy is easy and yet accessible and you can do it online, on your mobile, or offline either by calling its customer service agent or at the airport. Here is detailed information on the ways you can cancel your flight:  

Online Cancellation Policy

Canceling your flight is pretty easy, you can do it by going to its official website and providing the required information. Here is the detailed method through which you can cancel your flight online:                                                                                                               

• Go to the airline's official website.
• Click on the Change option at the top of the website.
• Fill in the required information like reservation or ticket number and last name.
• Click on the Find Reservation form.
• The airline will find your reservation.
• Now, you can cancel your flight.

Mobile Cancellation Policy

The airline has launched its own app which you can use to check in, book your flight, or cancel your ticket. Here is the detailed method through which you can cancel your flight on your mobile:                                                                                                               

• Go to the Play store or app store on your mobile.
• Download the airline's app.
• Click on the Change option in the app.
• Fill in the required information like reservation or ticket number and last name.
• Click on the Find Reservation form.
• The airline will find your reservation.
• Now, you can cancel your flight.

Offline Cancellation Method

You can cancel your flight offline by contacting the customer care service at +52 (55) 5133 4000 as the airline wants to assist you in any way possible. The agent on the phone will answer all your questions and cancel your flight.

Airport Cancellation Method

You can go to the airport to cancel your flight. The agent at the counter will ask you for some information like your reservation number and your last name and will assist you in canceling your flight.

AeroMexico Refund Policy

The airline's refund policy depends on the fare type you have chosen. For some fare types, the airline allows you to cancel your flight without charging a cancellation fee, or for some fare types it allows you to change your flight without levying any penalty, or for some fare types it allows you to cancel your flight with a full refund.

Basic Fares: The tickets in this fare class are non-refundable. Thus, the airline will not refund the amount you paid for your flight ticket and will consider the whole amount as a cancellation fee.

Classic Fares: The tickets in this fare class are also non-refundable. Thus, the airline will not refund the amount you paid for your flight ticket and will consider the whole amount as a cancellation fee.

Flexible Classic Fares: The tickets in this fare class are refundable, you can cancel your flight and get a full refund either as an electronic voucher or by the original method of your payment.

AM Plus Fares: The tickets in this fare class are also non-refundable. Thus, the airline will not refund the amount you paid for your flight ticket and will consider the whole amount as a cancellation fee.

Flexible AM Plus Fares: The tickets in this fare class are also non-refundable. Thus, the airline will not refund the amount that you paid for your flight ticket but will allow you to change your flight without getting penalized.

Premier Fares: The tickets in this fare class are also non-refundable. Thus, the airline will not refund the amount you paid for your flight ticket and will consider the whole amount as a cancellation fee.

Flexible Premier Fares: The tickets in this fare class are also non-refundable. Thus, the airline will not refund the amount that you paid for your flight ticket but will allow you to change your flight without getting penalized.

Premier Light Fares: The tickets in this fare class are also non-refundable. Thus, the airline will not refund the amount you paid for your flight ticket and will consider the whole amount as a cancellation fee.

Flexible Premier Light Fares: The tickets in this fare class are refundable, you can cancel your flight and get a full refund either as an electronic voucher or by the original method of your payment.

Premier One Fares: The tickets in this fare class are also non-refundable. Thus, the airline will not refund the amount you paid for your flight ticket and will consider the whole amount as a cancellation fee.

Flexible Premier One Fare: The tickets in this fare class are also non-refundable. Thus, the airline will not refund the amount that you paid for your flight ticket but will allow you to change your flight without getting penalized.

Here is the table telling us which fare type is refundable: